Estudos de Casos
WOWeb
Work Orders Web - Process Management and Organization
Challenge
- Manage and control distributed business processes within an organization as a work order management / trouble ticketing solution.
Solution
- Service Management solution with a flexible work flow engine
- Supports Service Desk and Work Order management:
- Design, support, control and monitor business processes
- Focus on users and work
- Establishment of service level agreements (SLAs)
- Web-based solution using standard and open source technologies
- Modular, easy to use and configure
Benefit
- For all kind and dimension of businesses
- Ease the integration in all environments, with internal and/or external services.
- Increases the service effectiveness and efficiency
- Increases customer focus towards a service-minded culture
Cliente / Parceiro
Product & Service
Estudos de Casos
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WOWeb
Work Orders Web - Process Management and Organization
